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FAQ's

How do I make a reservation?

For your convenience, you can view rates and pick your cabin online! But if you prefer to talk to a live person, our extremely helpful and friendly Captain Support Specialists are waiting for your call!

Book Online!

2015 LA Groove Cruise Reservations 

2016 Miami Groove Cruise Reservations 

You’ll need a Whet Travel Account in order to confirm and access your Groove Cruise reservation. If you already have a Whet Travel Reservations Account you will be prompted to enter your User Name and Password during the booking process.

If you do not have a Whet Travel Reservations Account, please register for a new account by clicking here

After you have booked your cabin, your User Name and Password will allow you to access your Groove Cruise reservation to make future payments, purchase additional options, and edit your personal information.

What information do you need to book my cruise?

The following information is required by the cruise line, and needed for every guest in your cabin.

*Full, legal name (first/last only) as it appears on your passport or birth certificate/driver’s license (Middle Names are not needed)
*Birth Date
*Phone Number
*Email Address
*Mailing Address
*Citizenship
*Any special dietary or physical needs

Multiple Credit Card Payments
If you will be paying for your stateroom with multiple credit cards, you will need to have all of the credit card numbers (with expiration date and the card’s verification code/number) as well as the billing name and billing addresses for each card. The credit card(s) must belong to the guest(s) booked on the reservation.

We do not accept Third Party credit cards. If the credit card you are using is for a guest not traveling in the same stateroom with you, you must call our office at 877-438-9438 to inquire about a Third Party Credit Card Authorization Form.

What types of payments are accepted?

We accept most major credit cards including Visa, Mastercard, American Express and Discover. We will also accept payment by payment by check, only when prior arrangements have been made and when submitted by mail or overnight courier.

Do you offer payment plans?

Depending on the date that you booked, payment plans may be available for Groove Cruise guests. The date you make your reservation will ultimately determine your total deposit due at the time of booking and the subsequent payment dates.

When is the last day to book a cabin?

There isn’t “really” a “last day” to book for the Groove Cruise, but rates and availability are not guaranteed until booked. We recommend booking early to guarantee the best rates and best cabin locations. Our rates increase closer to sailing! We NEVER lower them! As with any Groove Cruise, the sellout risk is always high.

What is your cancellation policy?

ALL DEPOSITS AND PAYMENTS ARE NON-REFUNDABLE! NO EXCEPTIONS!

Due to the unique nature of our event, The Groove Cruise is non-refundable. There are NO exceptions to our cancellation policies. We strongly recommend the purchase of travel insurance. We must receive written notice of your cancellation either via certified mail, overnight courier, or e-mail sent to CaptainSupport@WhetTravel.com

If a flight or other delay for any reason prevents you from joining the cruise by the boarding time on the departure date, you will be considered a no-show, and we cannot provide a full or partial refund or credit toward a future cruise. Please note that your decision not to travel due to State Department advisories or fear of travel will constitute cancellation by you. No refund or credit will be given for any unused features or early departures for any reason.

No-Shows
There will no refunds given for those who do not board the ship on time, unused tickets, or after The Groove Cruise has occurred. Please refer to our Terms and Conditions for more information on our cancellation policy:

 

Can I Make Changes to My Reservation?

The guest who places a reservation for a cabin onboard The Groove Cruise will be considered that cabin’s “Lead Guest” and is the “owner” of the reservation. The Lead Guest is therefore solely responsible for initiating or authorizing changes to the reservation, and must agree in writing to any changes made to the reservation, by emailing CaptainSupport@WhetTravel.com

Should I purchase travel insurance?

Yes! We highly recommend the purchase of Travel Guard Travel Insurance to protect you against financial loss due non-refundable costs and fees due to unexpected cancellations and travel emergencies.

For your convenience, you will be presented with your Travel Insurance options after you’ve booked your cabin.

Did you know travel insurance covers you for the following “covered” reasons?

  • Sickness, Injury, Death
  • Inclement Weather
  • Uninhabitable residence or destruction
  • Military Service
  • Unforeseen strikes
  • July duty, subpoena, hijacking, quarantine
  • Involuntary termination or layoff (after 1 year of employment)
  • Terrorist incident
  • Work-related reasons

Travel insurance also protects you against emergencies during travel, such as trip interruption, trip delay, missed/canceled flights, lost or stolen baggage/personal items, illness/injury and much more.

We also offer an optional Cancel for Any Reason policy that must be purchased within 14 days your initial payment or deposit. If you have to cancel for a non-covered reason, the Cancel for Any Reason option will reimburse you 50% of your non-refundable costs; covered reasons will receive a 100% refund. Travel Guard will determine the amount of your refund based on the documentation you provide to them.

In the event of cancellation, you must first contact Whet Travel in writing by sending an email to CaptainSupport@WhetTravel.com. Then, you must contact Travel Guard directly to submit a claim and request a refund.

To review our policy benefits, please click here: Travel Guard Travel Insurance

For questions and to purchase travel insurance, please call Whet Travel at 877-GET-WHET (438-9438)  or email CaptainSupport@WhetTravel.com

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I want my cabin to be close to my friends. How do I request that?

You can choose and select your cabins online. If you and your friends are booking together it should be easy to select and choose cabins near each other. Requests to be located next to your friends should be made at time of booking. We will do everything we can to get you as close to your friends as possible, however the earlier you book, the easier it is to accommodate these requests. Special requests are not guaranteed. Please call our office at 877-438-9438 for assistance.

I want to go on the Groove Cruise, but I don’t have a roommate. Will you find me one?

Yes! We get several requests for roommates. If you need a roommate, please call us at 877-GET-WHET (438-9438), or as soon as possible, should your situation change. Please review our roommate policy below:

*Roommates are assigned within two weeks of sailing. You will be provided with the name and email address of your roommate at that time.

*If your roommate situation changes, please notify us immediately so we can remove your name from our roommate waitlist, and add your friend to your cabin.

*We will do our best to pair you with someone of similar age, gender and cabin selection, however requests are not guaranteed.

*Your decision to accept a roommate for The Groove Cruise is at your own risk. Groove Cruise and its Released Parties are not responsible nor liable for any and all claims or cause of action arising out of or in connection with your selection of a roommate for the Cruise, including, without limitation, any injury or damage to persons or property which may be caused, directly or indirectly, in whole or in part, from such request or selection.

What is included?

Your Groove Cruise rate includes

  • Accommodations
  • All meals, including breakfast, lunch, dinner, 24 hour room service
  • Most beverages (water, tea, coffee, juice, milk)
  • Government taxes and fees
  • Entrance to ALL Groove Cruise events on and off the ship

 

Your Groove Cruise rate does not include

  • Alcoholic beverages
  • Soft drinks
  • Non-refundable Service Fees charged by the cruise line. These fees are charged to your onboard account when you board the ship. Fees vary by cruise line and sailing, and are subject to change without notice.
  • Spa treatments and certain specialty exercise classes
  • Laundry
  • Photographs
  • Casino
  • Ship-to-shore phone, email, Internet, fax
  • Shore excursions
  • Airfare
  • Ground transportation to/from the Port
  • Travel insurance
  • Food and beverages at off-site events.
  • Other optional items not limited to the above

What is the age requirement?

The Groove Cruise is 21+, no exceptions.

Are discounts available?

Promoter/Affiliate discounts are available and applicable only if affiliate is registered with Whet Travel and The Groove Cruise affiliate program and discount code is given at time of booking. Once booked, discount codes will not be changed for any reason.

Organizers of groups of at least 10 people (5 cabins) can receive discounts! The organizer can also earn money or a free cruise for putting together the group.

For full details, please click here

We also offer the following discounts:

5% U.S. MILITARY DISCOUNT

To receive the Military Discount, please email one of the following items below to CaptainSupport@WhetTravel.com after your reservation has been confirmed.

– Copy of the military LES (Leave and Earning statement) – provided the social security number is blackened out.

– Copy of military retirement papers (DD214 or DD256)

– Copy of proof of honorable discharge (Form DD214)

– Proof for Cadets: A letter from his/her Commander or a copy of a military pay stub, provided the social security number is blackened out.

FEMALE FOURSOME SAVES $44 PER PERSON (Four girls in one cabin. Discount will be applied once full deposit and full names of everyone in the cabin is received)

*Discounts are limited, and subject to change without notice.

Celebrating a birthday or anniversary?

Congratulations!! The Groove Cruise LOVES Special Events, and we’re excited that you’re celebrating your Special Event with us!!   Once you’re booked, let us know of your special event by emailing CaptainSupport@WhetTravel.com!

I require an accessible cabin. How do I get one?

The Groove Cruise believes that the fun and excitement of cruising should be able to be enjoyed by everyone. That’s why we are committed to providing all of our guests the freedom of choice to cruise your way. In order to assist you with any special requirements you may have, Please call one of our reservations specialists at 877-GET-WHET (438-9438) in order to book ADA staterooms over the phone, as they are not available to book online,

Do I need a passport to set sail?

Whet Travel and The Groove Cruise strongly recommend that all of our guests travel with a passport (valid for at least six months beyond the completion of travel). Having a valid passport will enable you to fly from the U.S. to a foreign port in the event you miss your scheduled embarkation, or to fly back to the U.S. should you need to disembark the ship mid-cruise for any reason.

The Western Hemisphere Travel Initiative (WHTI) stipulates the following information with regards to “closed-loop” cruises, which are sailings that originate and terminate in the same U.S. Port. Please note that this information could change at any time without notice.

U.S. Citizens (including children) taking “closed-loop” cruises will be able to enter or depart the country with either a valid U.S. Passport – or – Proof of citizenship, such as an original or certified copy of his or her birth certificate (or a ConsuMiamir report of Birth Abroad, or a Certificate of Naturalization), along with government issued photo identification, such as a State issued driver’s license.

Other acceptable forms of identification include:

  • U.S. Passport Cards
  • Enhanced Driver’s Licenses
  • Trusted Traveler Cards (NEXUS, SENTRI, or FAST)
  • Military Identification Cards (for members of the U.S. armed forces on official orders)
  • U.S. Merchant Mariner Document (for U.S. citizens on official maritime business)
  • Enhanced Tribal Card (where available)

Please note: Baptismal papers and hospital certificates of birth are not acceptable. Voter registration cards or Social Security cards are not considered proof of citizenship.

For more information, a complete list of WHTI-compliant documents or to obtain a passport application, visit www.travel.state.gov

U.S. Alien Residents need a valid Alien Resident Card. Non-U.S. citizens need a valid passport and a valid, unexpired U.S. Multiple Re-entry Visa, if applicable.

Non-U.S. Citizens: You will need a valid passport and, in some cases, a visa. If you live in the U.S., you will also need the original copy of your Alien Registration Card (ARC or “Green Card”) and any other documentation the countries on your itinerary require due to your alien status.

If you are not a U.S. Citizen, please contact U.S. Immigrations at 1-800-375-5283 to be sure your identification will be satisfactory for both entry into the U.S., and for the cruise.

Citizens from the Visa Waiver Program countries will require a machine-readable passport valid for the duration of their voyage.

All guests must present the required documentation at embarkation. Guests without the required documentation will be denied boarding and no refund will be issued. Please understand that Norwegian Cruise Line will strictly enforce this requirement to be in compliance with this important U.S. Government mandate.

FOR ADDITIONAL INFORMATION, PLEASE CLICK HERE

Miami Groove Cruise and the other Released Parties (as herein defined) assume no responsibility for advising you of immigration requirements. Non-U.S. citizens, including resident aliens, must contact the appropriate consulates, embassies and/or immigration office(s) to inquire about necessary documentation for the Cruise’s ports of call. Your name, as listed on your travel documents, must exactly match your name as listed on your Cruise documents.

It is YOUR responsibility to make sure you have the proper, valid documents to board the ship. Whet Travel and Miami Groove Cruise are not responsible for denied boarding due to insufficient documents.

When/how will I receive my tickets and boarding pass?

Within 30 days of sailing, you’ll receive an email with your cruise line booking/reservation number and instructions on how to complete your online check-in and print your boarding pass. Each guest in your cabin will need to complete the cruise line’s mandatory online check-in at least one week prior to sailing. Your boarding pass is your “ticket” for boarding and must be printed and presented at check-in at the terminal.

Why do I have to complete online check-in?

1. To make sure the cruise line has your booking information correct, and that your name is spelled exactly as it appears on your legal documentation (legal first and last names only; middle names are not needed). If your name is not spelled correctly, you could be denied boarding without refund! Whet Travel is not responsible for denied boarding. Please contact us immediately with any name corrections.

2. To print your boarding pass and e-documents. You need to present this upon check-in at the pier. Your Whet Travel Invoice is NOT your ticket for boarding.

3. To expedite check-in. Completion of the required information in advance greatly expedites check-in at the port. The faster you can get through check-in, the sooner your Groove Cruise experience can begin!

What's the best way to meet other cruisers prior to embarkation?

Welcome Aboard! Now that you’re booked, join our Attendees Only Facebook Groups! Meet new friends, find old ones, share costume ideas and other tips!! Click the links below to join, and one of our Captain Support Specialists will approve you once we confirm your reservation.

2015 Miami Groove Cruise Facebook Group

2015 Miami Groove Cruise – Girls Only Facebook Group

2015 LA Groove Cruise Facebook Group

2015 LA Groove Cruise – Girls Only Facebook Group

You must have a confirmed reservation to be added to the above groups. Your request will be compared to our guest list. If you do not have a confirmed reservation, your request will be denied.

If your Facebook name does not match the names that is on your reservation, please email captainsupport@whettravel.com so we can approve your request to the group.

May I bring alcohol on board?

Carnival’s new rule, effective July 9, 2015
Guests are prohibited from bringing water, sodas and other non-alcoholic beverages onboard that are packaged in bottles.

• A small quantity of non-alcoholic beverages (i.e., sparkling water, sodas, juice, and milk) packaged in cans or cartons may be brought onboard on embarkation day only in guests’ carry-on luggage. A small quantity is considered a maximum of 12 sealed, unopened cans/cartons of 12 ounces each or less per person.

• Guests are prohibited from bringing alcoholic beverages on board with the following exception:

– At the beginning of the cruise during embarkation day only, guests (21 years of age and older) may bring one 750 ml bottle of sealed/unopened wine or champagne per person in their carry-on luggage.

– A $15 corkage fee (a charge exacted at a restaurant for every bottle of wine served that was not bought on the premises), per 750 ml bottle, will be charged should guests wish to consume their wine or champagne in the main dining room, steakhouse or bar.

• All liquor, beer, other forms of alcoholic and non-alcoholic beverages outside of the exceptions referenced above are strictly prohibited in both carry-on and checked luggage and such items will be confiscated and discarded and no compensation will be provided.

• All alcohol purchased in ports of call or in the Fun Shops will be returned on the morning of debarkation.

• Guests are prohibited from bringing large coolers onboard since screening and movement of large coolers through embarkation is an impediment to the boarding and security process. However small, personal-sized coolers, no larger than 12″H x 12″L x 12″W for the purpose of housing small quantities of non-alcoholic beverages and/or medications are permitted as carry-on luggage.

We know some of our guests are accustomed to bringing on their own supply of bottled water so as part of this new policy we have significantly reduced the pricing for spring bottled water which will be conveniently delivered directly to your clients’ stateroom. Pricing is as follows:

– $2.99 (plus tax) for a 12-pack of 500 ML of bottled water for pre-cruise purchase.
– $4.99 (plus gratuities) for a 12-pack of 500 ML of bottled water for purchase onboard.

Click here to pre-purchase